Customer Satisfaction is Paramount

Customer Satisfaction

How important are your customers to you?

I have had a couple of my readers on my Dive site email me saying how they had contacted a particular Dive shop that I recommended, only to get a blunt negative response.

You see they rang the shop to get more information E mailed to them as they were too busy to get in for themselves. One of these gentlemen was going to spend in excess of $3000.00 and to get the response that he did was very off putting, not to mention making me ending up looking a bit stupid for the Recommendation.

This annoys me no end as I hear how tight and how hard some shops have had it over the winter period only to be treated like this really makes me start to wonder. Here are a few questions that I would like to put forward to the Dive Shops of New Zealand.

How important are your customers to you?

Would you not do your best to provide info that could lead to a repeat customer?

How many shops would not email information to a potential customer?

Are your customers only important to you when you are not busy?

Do you think summers coming so no worries now?

Why complain about how slow things are then not trying to do your best to please a customer?

Please send me your opinions as I will eagerly await your replies.

When I am asked for advice on what Dive Shops are best to deal with I look at all the shops in the local area and recommend the closest to the customer that I know will provide a good service. Taking this very negative feedback I have had it will be interesting to see this shops response.

Dive Planet aims to build a one on one relationship not only with business owners but also the potential customers that frequent these services. I spend on average 18 hours a day on the computer and Internet 6 days a week with Four hours a day responding to my visitors. This is not a way of earning money as I am doing my best to promote my country to the world.

My firm belief is to build solid relationships, friendships and trust. Once you have these key factors in place and maintain a good rapport both with customers and businesses, will you be able to make small profits along the way.

99.99% of the Dive Shops and Charter operators in NZ I am sure will do their best to look after customers or potential customers within reason. But the above in my personal opinion is atrocious. Hopefully this would have been a miscommunication on both parties.

Hi, My nmame is Paul Morris and this is my story of how I faced my fears of sharks with Phil Keoghan of No opportunity wasted. Since then I have created and built on own website hoping that others can learn more about the Great White Shark and Diving in New Zealand.

My New Zeraland diving website covers the following areas and more. Spearfishing, Freediving, Scuba diving, Dive charters, Medical, Conservation, Great white shark research, Cuisine Recipes, Shark attacks, NZ shark attack files, Kayka fishing NZ, Underwater photography, Competitions, Charter operators, Dive shops, Dive wrecks including the HMNZS Canterbury, Lady Divers, Blogs, Community area. I could go on but please come and see for tourselves and Email me if you are planning on comming to NZ to Dive.

[mailto:paul@diveplanet.co.nz]paul@diveplanet.co.nz http://www.diveplanet.co.nz/index.asp

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